Refund policy

Last updated: 5 August 2026

This policy describes how ServiceIntel handles refunds for paid enrollments agreed off-site. Prices on this website are informational only; no checkout occurs here.

Eligibility

Full refunds are available when you cancel a Guided Cohort seat at least 7 full days before the published start date and have not received private mentor materials unique to that cohort. Self-Paced Trail purchases may be refunded within 14 days of payment if less than 20% of lessons have been marked complete.

Partial refunds

If you withdraw after a Guided Cohort begins but before the midpoint, you may receive a 40% credit toward a future ServiceIntel path, not a cash refund, unless required otherwise by applicable law. After the midpoint, tuition is generally non-refundable.

Non-refundable items

Third-party exam vouchers, printed materials already shipped, Team Studio custom workshop days that have been delivered, and completed private mentoring hours are non-refundable.

Refund process

Email info@serviceintel.digital with your full name, enrollment reference, and reason. We confirm eligibility within 5 business days. Approved cash refunds are returned to the original payment method within 10–15 business days after approval.

Cancellations by ServiceIntel

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra list price difference for the same tier.

Exceptions

Documented medical or force-majeure situations may receive case-by-case consideration beyond the timelines above. Statutory rights under Thai consumer law remain unaffected where they apply.

Contact for refunds

info@serviceintel.digital · Phone: 662 2345978 · Street: 37 Sarika Building Surawong Road; City: Bangkok; State/province/area: Bangkok; Phone number: 662 2345978; Zip code: 10500; Country calling code: +66; Country: Thailand